Return Policy


All orders are to be completed and paid online through our ordering system. 

Our Sale and Tech support is available 8am to 8pm – 7 days a week.

Please reach out by phone, we are here to answer your questions & concerns! 

+1(604) 868 4640


Returns are accepted.

However, the Client must contact TRU REMOTEINDUSTRIAL WELDING EQUIPMENT LTD by PHONE prior to shipping the return.

All returns must have a return ticket number from TRU REMOTE INDUSTRIAL WELDING EQUIPMENT LTD. Head office.


One Year Warranty on MANUFACTURE defects.

All claims will be considered and processed most efficiently to get clients’ equipment back in service.

Handheld Transmitter Warranty will be prorated over the 12-month period due to the inability for TRU REMOTE to control Care & Concern, Environment and Abuse the HANDHELD TRANSMITTER may experience while in service.

Need Help

Contact us at or 1-(604)868-4646 for any questions.